Privacy policy

Onna Living (“we”, “us”, or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to offer these Services.

This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit, use, or make a purchase through our Services.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the handling of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means any information that identifies or can reasonably be linked to an individual. It does not include anonymous or de-identified data.

We may collect the following categories of personal information depending on your interactions:

1. Contact Information

Name, billing and shipping address, phone number, and email address.

2. Financial Information

Credit/debit card details, payment method, payment confirmations, and transaction information.

3. Account Information

Username, password, settings, and preferences.

4. Transaction & Order Information

Items viewed, added to cart, added to wishlist, purchased, returned, exchanged, or cancelled.

5. Communication Data

Information provided when you contact customer support or communicate with us.

6. Device Data

Device details, IP address, browser type, operating system, and unique identifiers.

7. Usage Data

Browsing behavior, interactions with our website, pages viewed, and activity logs.

Where We Collect Personal Information From

We may collect your information from:

  • Direct interactions: account creation, checkout, customer support, forms.

  • Automatic collection: cookies, tracking tools, device data.

  • Service providers: payment processors, shipping partners, marketing tools.

  • Third parties: business partners, advertising networks, or social media integrations.

How We Use Personal Information

We may use your personal information for the following purposes:

1. Provide, Personalize & Improve Services

To process your orders, payments, shipping, returns/exchanges (if applicable), create accounts, remember preferences, and recommend products.

2. Marketing & Advertising

To send promotional emails or messages, display targeted ads, and personalize content.

3. Security & Fraud Prevention

To verify identity, secure accounts, detect fraud, protect our systems, and ensure safe transactions.

4. Customer Support & Communication

To respond to inquiries and maintain our relationship with you.

5. Legal Compliance

To meet legal requirements, respond to lawful requests, and enforce our policies.

How We Share Personal Information

We may share your information with:

  • Shopify

  • Vendors and service providers (payment processors, shipping companies, cloud storage, analytics partners)

  • Marketing & advertising partners

  • Affiliates or within our corporate group

  • Parties involved in business transfers (e.g., merger, acquisition, bankruptcy)

  • When you request or consent to sharing

  • Government/legal authorities when required

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes certain data to provide, secure, and improve its platform.
Shopify may use your data in combination with data from other merchants to enhance platform features.

To learn more about Shopify’s data practices or exercise relevant rights:
🔗 Shopify Consumer Privacy Policy
🔗 Shopify Privacy Portal

Third-Party Websites

Our Services may contain links to external websites. We are not responsible for the privacy, accuracy, or security of those sites. Review their policies before sharing personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.
If a child has submitted data, contact us to request deletion.

Security & Retention

While we take reasonable steps to protect your information, no system is perfectly secure.

We retain personal information only as long as necessary for:

  • Account maintenance

  • Order processing

  • Legal obligations

  • Dispute resolution

  • Enforcement of our policies

Your Rights and Choices

Depending on your jurisdiction, you may have rights including:

  • Access / Know your personal data

  • Delete your data

  • Correct inaccurate data

  • Data portability

  • Manage communication preferences (unsubscribe anytime)

You may exercise these rights by contacting us (details below).
We may verify your identity before processing requests.

We will not discriminate against you for exercising your privacy rights.

To understand Shopify’s processing and rights related to Shopify’s data use, visit:
🔗 https://privacy.shopify.com/en

Complaints

If you have concerns about how we handle your data, contact us.
Depending on your location, you may also have the right to contact a government data protection authority.

International Transfers

Your data may be transferred outside your country.
For transfers from the EU/UK, we rely on Standard Contractual Clauses or other lawful safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The updated version will be posted here with a revised “Last updated” date.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

📩 Email: sikha@onnaliving.in
📍 Address:
Onna Living
Ward Number 3, Naukuchiatal Bhimtaal Road
Bilaspur PO Pandeygaon, Bhimtaal
Ground Floor, Uttarakhand 263136, India