Shipping policy

Thank you for choosing Onna Living. Each piece is thoughtfully designed and crafted slowly, ensuring quality and care at every step.
Crafted slowly, delivered with care — arrives in 7–10 days.

This Shipping Policy explains how and when your orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 2–5 business days (Monday–Friday).
Processing may take longer during high-volume periods or holidays. If any significant delay occurs, we will notify you by email.

Orders are not processed or shipped on Sundays or public holidays.

2. Delivery Timeline

Once dispatched, your order typically arrives within:

  • Standard Delivery (India): 7–10 days

  • Remote or rural areas: Delivery may take longer

Delivery timelines are estimates only and may vary due to courier delays or external factors beyond our control.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email

  • A tracking number

  • A link to track your shipment

Please allow 24–48 hours for the tracking status to update after dispatch.

4. Incorrect or Incomplete Address

Customers are responsible for entering the correct shipping address at checkout.
If the address is incorrect or incomplete:

  • We may not be able to modify it after the order is processed

  • If the parcel returns to us due to address issues, reshipment charges will apply

Onna Living is not responsible for orders delivered to incorrect addresses entered by the customer.

5. Lost, Delayed, or Stolen Packages

Once an order is handed to the courier, Onna Living is not liable for:

  • Delivery delays

  • Packages marked as “delivered” but not received

  • Lost or stolen packages

For such issues, please contact the courier directly using your tracking number. We will assist where possible but are not responsible for courier-related errors.

6. Damaged Products — Unboxing Video Required

If your order arrives damaged, you must provide a clear, continuous unboxing video showing:

  1. The sealed, unopened parcel

  2. The full opening process in one shot

  3. The damaged item exactly as received

Without an unboxing video, we cannot process damage claims.

If approved, we will send a replacement product only — no refunds.
All damage claims must be reported within 48 hours of delivery.

Send claims to: sikha@onnaliving.in

7. Failed Delivery & Returned Packages

If the courier is unable to deliver after multiple attempts and the parcel returns to us:

  • We will contact you

  • Re-delivery charges will apply

Unclaimed or refused packages are not eligible for refunds.

8. Shipping Charges

Shipping fees are calculated at checkout and are non-refundable.
If a package is returned due to incorrect address or failed delivery attempts, reshipping fees must be paid by the customer.

9. International Shipping

(If you want to offer international shipping, I can add country-specific details.)
Currently, we do not offer shipping outside India.

10. Contact Us

For shipping questions, tracking assistance, or damage claims:
📩 sikha@onnaliving.in

📍 Onna Living
Ward Number 3, Naukuchiatal Bhimtaal Road
Bilaspur PO Pandeygaon, Bhimtaal
Ground Floor, Uttarakhand 263136, India