Terms of service
Welcome to Onna Living! The terms “we”, “us” and “our” refer to Onna Living. Onna Living operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
The terms and conditions below, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services. Please read these Terms carefully — they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy [PRIVACY POLICY LINK]. If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence and that you have the right to use the Services. You are responsible for any minor dependents who use the Services on devices you own or manage.
To use the Services (including browsing our online store or purchasing products), you may be asked to provide certain information such as your email address, billing and shipping addresses, and payment information. You represent and warrant that all information provided is accurate, current, and complete, and that you have the right to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Accounts are non-transferable.
SECTION 2 — OUR PRODUCTS
We make every effort to accurately represent our products; however, colors and appearance may vary depending on your device and settings. We do not warrant that product images or descriptions perfectly match the physical product you receive.
All product descriptions, pricing, and availability are subject to change at our discretion. We may limit quantities per person, region, or jurisdiction.
SECTION 3 — ORDERS
When you place an order, you are offering to purchase the items in your order. Onna Living reserves the right to accept or decline any order for any reason. Your order is not accepted until we confirm acceptance and process payment.
Please review your order carefully before submission. We may be unable to cancel or change an order after it has been accepted. If we do not accept, change, or cancel your order, we will attempt to notify you using the contact information you provided.
Purchases are subject to our Refund / Replacement Policy [REFUND POLICY LINK]. You represent that your purchases are for personal or household use and not for commercial resale unless otherwise agreed.
SECTION 4 — PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time you place your order and will be shown in your order confirmation.
Unless stated otherwise, prices do not include taxes, shipping, customs, or import charges. You agree to provide accurate payment information and to promptly update any expired or changed payment details. By providing payment details you represent that you are authorized to use that payment method.
SECTION 5 — SHIPPING AND DELIVERY
All shipping times are estimates and not guaranteed. Onna Living is not liable for shipping delays caused by carriers, customs, or other events outside our control. Title and risk of loss transfer to you when the items are handed to the carrier.
SECTION 6 — INTELLECTUAL PROPERTY
All content on the Services — including text, images, graphics, logos, and layout — is owned by Onna Living or its licensors and is protected by copyright, trademark and other intellectual property laws.
You may use the Services for your personal, non-commercial use only. You must not reproduce, modify, distribute, or create derivative works from our content without prior written permission. All rights not expressly granted are reserved.
“Shopify” and related marks are the property of Shopify Inc. All other product or company names mentioned are trademarks of their respective owners.
SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools or services as part of the Services. Those tools are provided “as is” and we do not control or endorse them. Use of optional third-party tools is at your own risk and subject to the third party’s terms.
SECTION 8 — THIRD-PARTY LINKS
The Services may include links to third-party sites or resources. We are not responsible for the content, policies, or practices of third-party sites. Your interactions with third parties are solely between you and that third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Onna Living is powered by Shopify. Any sales you make through our Store are made directly with Onna Living. Shopify is not responsible for your transactions with Onna Living. By using the Services, you release Shopify from claims arising from your purchases with Onna Living.
SECTION 10 — PRIVACY POLICY
All personal information collected via the Services is governed by our Privacy Policy [PRIVACY POLICY LINK]. Because our Services are hosted on Shopify, Shopify may also process certain data as described in Shopify’s privacy documentation.
SECTION 11 — FEEDBACK
If you submit any ideas, suggestions, reviews, or other feedback (“Feedback”), you grant Onna Living a perpetual, worldwide, irrevocable, sublicenseable, royalty-free license to use, reproduce, modify, publish, and distribute the Feedback for any purpose. You represent that you own the Feedback or have the rights to submit it.
We are not obliged to pay for Feedback or to respond. We may remove or refuse any Feedback in our discretion.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
We may occasionally have typographical errors or inaccuracies on the Services regarding product descriptions, pricing, or availability. We reserve the right to correct errors and to cancel or modify orders if information is inaccurate.
SECTION 13 — PROHIBITED USES
You may only use the Services for lawful purposes. Prohibited conduct includes, but is not limited to: violating laws, infringing intellectual property, transmitting malware, spamming, impersonating others, scraping data, or otherwise harming Onna Living, Shopify, or other users. We may suspend or terminate accounts that violate these Terms.
SECTION 14 — TERMINATION
We may terminate or suspend your access to the Services at any time for breach of these Terms or for any lawful reason. Termination does not relieve you of liabilities incurred before termination. Sections that by their nature should survive termination (e.g., Intellectual Property, Feedback, Disclaimer, Limitation of Liability, Indemnification) will remain in effect.
SECTION 15 — DISCLAIMER OF WARRANTIES
THE SERVICES AND ALL PRODUCTS PROVIDED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN IMPLIED DISCLAIMERS, SO SOME OR ALL OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.
SECTION 16 — LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, ONNA LIVING (AND ITS AFFILIATES, OFFICERS, AGENTS, OR PARTNERS, INCLUDING SHOPIFY) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR DIRECT DAMAGES IS LIMITED WHERE PERMITTED BY LAW.
SECTION 17 — INDEMNIFICATION
You agree to indemnify and hold harmless Onna Living, Shopify, and their respective affiliates, officers, employees, agents and partners from any claims, damages, losses, liabilities and expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of law, or your use of the Services.
SECTION 18 — SEVERABILITY
If any provision of these Terms is found unenforceable, the remainder of the Terms remain in effect to the extent permitted by law.
SECTION 19 — WAIVER; ENTIRE AGREEMENT
Failure to enforce any right does not waive that right. These Terms, together with our Privacy Policy and other policies posted on the Services, constitute the entire agreement between you and Onna Living concerning the Services.
SECTION 20 — ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations at our discretion.
SECTION 21 — GOVERNING LAW
These Terms shall be governed by the laws of the jurisdiction where Onna Living is headquartered. Unless otherwise required by mandatory law, disputes will be subject to the exclusive jurisdiction of the courts located in the jurisdiction of our headquarters.
(If you prefer a specific jurisdiction or forum — for example, courts in Uttarakhand, India — tell me and I will insert that clause explicitly.)
SECTION 22 — HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 — CHANGES TO TERMS OF SERVICE
We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. It is your responsibility to review these Terms periodically. Continued use of the Services after changes constitutes acceptance.
SECTION 24 — CONTACT INFORMATION
Questions about these Terms should be sent to:
Onna Living
📩 Email: sikha@onnaliving.in
📍 Address:
Ward Number 3, Naukuchiatal Bhimtaal Road
Bilaspur PO Pandeygaon, Bhimtaal
Ground Floor, Uttarakhand 263136, India